# Resetting Your Password

Use this workflow when a user cannot log in because they forgot their password.

## Step-by-step guide

1. On the login page, select **Forgot Password**.
2. Enter the registered phone number or email address.
3. Select **Send OTP**.
4. Enter the OTP in the verification field.
5. Select **Verify OTP**.
6. Enter the new password and confirm it.
7. Select **Reset Password**.
8. Return to login and sign in with the new password.

## What SmartAcademy does in the background

SmartAcademy sends or validates an OTP for the identifier, verifies the reset token, updates the user password, and records the reset action.

## Common issues

- **OTP not accepted:** confirm you entered the latest OTP.
- **Minimum password length:** the password must be at least 8 characters.
- **User not found:** ask an administrator to check the user record in People Directory.

## Related pages

- [Logging in](/smartacademy-v2-platform/getting-started/logging-in)
- [People directory](/smartacademy-v2-platform/staff/people-directory)