# Resetting Your Account Password

If you’ve forgotten your **SmartCarePlus** account password, follow these steps to reset it.  

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## Step 1: Access SmartCarePlus  
Visit the **SmartCarePlus** platform:  

➡️ [**Access SmartCarePlus**](/smartcareplus-platform/accessing-smartcareplus)  

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## Step 2: Select Your User Type  
On the onboarding page, choose your user type under the **"I am a..."** section:  

✔ **Patient**  
✔ **Doctor**  
✔ **Lab Technician**  
✔ **Pharmacist**  
✔ **Hospital**  
✔ **Clinic**  
✔ **Diagnostic Lab**  
✔ **Medical Store**  

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## Step 3: Click "Login"  
Scroll down to the **"Get Started"** section and click the **Login** button.  

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## Step 4: Click "Forgot Password?"  
On the login page, below the password field, click the **"Forgot password?"** button.  

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## Step 5: Enter Your WhatsApp Number  
On the **Forgot Password** page, enter the **WhatsApp number** linked to your account.  

🔹 **Important:**  
If you haven’t connected a WhatsApp number to your account, you **cannot** reset your password through this method.  
To reset your password in this case, **please contact the health facility** that added you to SmartCarePlus.  

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## Step 6: Click "Send OTP"  
After entering your WhatsApp number, click the **Send OTP** button.  

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## Step 7: Enter the OTP  
You will receive a **6-digit OTP** on your WhatsApp. Enter it in the OTP field.  

🔹 **Didn't receive the OTP?**  
Click the **"Resend OTP"** button to request a new one.  

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## Step 8: Click "Verify OTP"  
Once you've entered the OTP, click **Verify OTP** to proceed.  

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## Step 9: View or Change Your Password  
- If the OTP is **correct**, you will see an option to **change your password**.  
- Your **current password** will also be displayed.  
- You can **skip password change** by clicking **Cancel** and continue using your current password.  

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## Step 10: Enter a New Password  
If you wish to change your password, enter a **new password** for your account.  

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## Step 11: Click "Update"  
Click the **Update** button to save your new password.  

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## Step 12: Log in with Your New Password  
Now, log in to your **SmartCarePlus** account using your **WhatsApp number** and **new password**.  

➡️ [**Detailed Login Guide**](/smartcareplus-platform/logging-into-smartcareplus)  

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## You're All Set! 🚀  
Your password has been successfully updated, and you can now access **SmartCarePlus** with your new credentials.  

If you face any issues, reach out to your **health facility administrator** or **contact us** for further assistance.