Changing a User Password

Use this workflow when an administrator is changing another user's password from inside SmartAcademy.

Step-by-step guide

1. Go to Users & Staff > People Directory.
2. Find the user.
3. Open the user actions menu.
4. Select Change Password.
5. Enter New Password.
6. Re-enter the same value in Confirm Password.
7. Select Save or Update.
8. Ask the user to log in with the new password.

What SmartAcademy does in the background

The backend validates the password, updates the selected user record, and keeps the user under the same organization, role, and access assignments.

Tips

• Use this only for administrator-assisted password changes.
• Users who can access the login page can also use the normal reset password workflow.

Related pages

• Resetting your password
• People directory